Our Gold Class Service Option includes our highest form of service, quality, and reliability. Contact us to see how we can meet your needs.

Network / System Assessment
Basic Assessment

Management - 24/7
     Windows Critical updates
     Virus Activity & Virus Definition Updates
     Server(s) Hardware / Performance
     Network Appliance
     Network Utilization
     UPS battery Status
     Workstation Status
     Real-Time web based view of your network
     Monthly Reports

Maintenance
     Server Critical Updates
     Workstation Critical Updates
     Firewall Critical Updates
     Server Maintenance Plan

Security - 24/7
     Audit Server Logs
     Audit Firewall Logs
     Internal Security Audit

Network Management
     Critical Business Application
     Backup Managed & Administration
     Email Server Management Availability
     3^rd Party Vendor Management Per Hour
     Server/Workstation/Software Upgrade and
          Replacement Per Hour
     Anti-Spam Service
     Quarterly CIO Consultation (Capacity and strategic
          planning, project management)

Backup and Disaster Recovery
     Quarterly Disaster Recovery Test Restore
     10 GB
     Each Additional 10 GB

Service Level Overview
     4 Hour Guaranteed Response Time
     Unlimited Remote Support Per Hour*
     Unlimited Onsite Support Per Hour*
     *9am-5pm, M-F