IT Services for Small Business
A Full Range of IT Services, Customized to Meet the Needs of Your Business
DigitalWorks offers a full range of IT services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we have you covered.
We'll Fit Your Unique Needs
Through our consultative approach, we tailor our services to fit your unique needs. We manage and support your network through proactive scheduled maintenance, whether it is on-site or done remotely, so your network, servers, computers and infrastructure are running optimally. We know that your time is precious and your employees, suppliers and vendors rely on a dependable, available technology platform so you can conduct business.
We'll Protect Your Network
In addition to managing and supporting your network environment, we ensure it is well protected. Our 24x7 Remote Monitoring ensures your network infrastructure, servers and key applications are up and running at peak performance, Integrated Message Management keeps spam, viruses and phishing attacks away from your network and your users so you don't waste time removing these unwanted intrusions. Lastly, System backup is crucial as one of the last lines of defense in protecting your network. If there is an attack, network outage or some other catastrophe, recovering your key data in record time can be the difference between staying in business or going out of business.
Remote Monitoring: Network, PC, Computer Systems
24 x 7 Monitoring of Critical Devices and Support from Anywhere, Anytime
DigitalWorks Remote Monitoring service give you peace of mind that your critical network devices such as your servers, routers, firewall and network services such as email, web and backup are running smoothly.
Offsite Remote Monitoring with Onsite Support
Remote network monitoring allows to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.
Our Network Operations Center (NOC) monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our Client Support Center (CSC) or an onsite visit by your consultant. Business impact rules are determined with you in advance for each device or service being monitored, so DigitalWorks knows how you would like us to resolve an issue – 24 x 7, the next business day, our next on-site visit or any other interval.
Remote Network and PC Support
If Remote Support is required, our technicians are equipped to handle the issue using state-of-the-art tools and our network guidebook documentation. Our Remote Computer Support System allows the technician to securely log into the server, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you.
How DigitalWorks Can Help
Remote network monitoring, remote computer monitoring, remote PC monitoring with offsite and onsite support.
We'll Help Add New Capabilities for Your Growing Business
As your business changes and grows, so do your technology needs. DigitalWorks enables your business with new capabilities – whether it is support for mobile devices, connecting offices together, or a new customer database, we will assess, design, plan and deploy your new solution. We can assist you with all your technology procurement needs – our client base and combined purchasing power gives you preferred pricing and ultimate customer service from our exclusive sourcing partner.
We'll Keep Your Foundation Covered
Your business needs to know that the tools employees use day in and day out are up and running. We'll help you increase productivity and cut downtime.